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Claims and benefits

  • Eligibility evaluation
  • Benefit calculation & payment
  • Retiree allotments
  • Verification of living beneficiaries
  • Screening of continued eligibility for surviving spouses, children & non-citizens
  • Medical reexamination
  • Prior Service trust Fund (PSTF)

Internal administration & operation

  • Benefit file management
  • retiree allotments & insurance
  • Building maintenance
  • Procurement
  • Logistics support
  • Janitorial services & housekeeping
  • Security

Branch operations

  • Finance
  • Internal administration
  • Claims & benefits
  • Customer service
  • Tax compliance & collection
  • Information technology
  • Public & government relation

Controllership

  • Corporate planning
  • Budget
  • Financial analysis & reporting
  • Investments
  • System, policies & procedures

Finance

  • Accounting
  • Payroll
  • Non-benefit payments
  • Asset management
  • Treasury & cash management
  • Customer service
  • New member registration
  • Benefit distribution
  • External audit

Information technology

  • System development
  • Computer network & operations
  • Database management & security
  • Hardware maintenance & procurement
  • User training
  • Website maintenance & development

 

Tax compliance

  • Data entry
  • New employer registration
  • Payment plans & collection
  • Employer records
  • Legal referrals
  • Tax assessments
  • Employer information & file security
  • Tax information awareness

Employer paroll audit

  • Verification of payroll records
  • Tax assessment

Human resource management

  • Recruitment & termination
  • Performance evaluation
  • Pay plan & job leveling
  • Training & development
  • Rewards & employer benefits
  • Succession planning
  • Policy formulation & implementation

Public relation & information

  • Reports & publications
  • Public awareness